How do I use my Everlasting Candle?
- Add Pristine Oil™ to your vase
- Hold the tops of your candlesticks in Pristine Oil™
- Turn over and light
- Empty any remaining Pristine Oil™ from your vase before storing your Everlasting Candles.
When your Everlasting Candles are not in use: Remove your candlesticks from the vase, wipe off any excess oil, and store in a safe place, out of reach of children or pets. If the Pristine Oil has not been exhausted via burning off: -Store Pristine Oil™ in the bottle with the cap secured, in a safe place, out of reach of children or pets. Or -Dispose of unused Pristine Oil™ in accordance with local waste disposal requirements.
Can essential oils be added into Pristine Oil?
Everlasting Candles are to be used exclusively with their Pristine Oil. Please do not mix, dilute, use, or add any other oils.
Do the candles have a scent?
Everlasting Candles use exclusive Pristine Oil™ which is clean burning, smoke, and scent free.
What is Pristine Oil™
Pristine Oil™ is a natural and biodegradable mineral oil that's completely clean burning and used exclusively with the Everlasting Candle.
How do you extinguish the candle flame?
To extinguish the flames, simply blow them out. Do not use a snuffer as it can negatively impact the candlestick.
What should I use to light my candle?
Please use matches, as a lighter can blacken the side of your candles.
Why has the top of my candle turned black on the sides?
The candles can blacken at the top due to strong heat held against the side for long periods of time. This is why we recommend using matches instead of a lighter and placing the candle in an area protected from wind.
Remove the black by rubbing with a dry paper towel. If this does not remove it completely, use a damp cloth with soapy water, however it's important that the wick does not come in contact with water.
What do I do if my candles are black and hard to light?
When moisture (water molecules) is present in the air, it can cause carbon to build up over time on the top of the candles.
If your candle top is black and hard, simply use a dry paper towel to gently rub some of the carbon off before trying to relight (some black specs will transfer onto the paper towel). This will allow the Pristine Oil® to penetrate the wick once again.