My Filosophy Return Policy

Welcome to our Return Policy blog. We thought we would share why we have the policy we do.  We do post at the cash and put a note on your receipt but we also have decided to put on here why we have the policy we do.  

But here we are, putting it online to help more people understand what goes into crafting policies like this, while giving a little love to small businesses like ours (and a boost to that good old SEO).

The Short Version:

If you wouldn’t buy it in its current condition, it’s not returnable.

The Official Policy:

• Unworn merchandise in original condition with tags attached and accompanied by the receipt may be returned for store credit within 10 days of purchase.
• Non-returnable items include: jewelry, intimate apparel, giftables, and sale items.

Here’s Why:

We’re a small business with razor-thin margins. We don’t add hidden fees to our prices to account for people wearing, washing, and then deciding to return items. When returns happen, we often have to “damage out” the item, donating it or throwing it away.  So if you have removed the tags - we cannot bring the items back.  Your public service announcement is to never take off tags until you 100% know you want the item.  While you may be say I have not worn it - we cannot in good conscience sell that item to someone else.  Have you seen the undercover news pieces where used merchandise goes back on the floor as new.  Gross.  We would never do that.  

For example:

• Jewelry: Sadly, some people wear it to events and then demand refunds. That’s not fair to us or other customers.
• Intimate Apparel: We can’t be sure these items haven’t been tried on against bare skin, and hygiene standards make them unsellable after that.
• Giftables: Once opened or used, it’s difficult to ensure these items are in pristine, resellable condition.
• Sale Items: These are priced to move. If they don’t sell in season, they’re increasingly hard to find a home for.

A proof of purchase is necessary to ensure the item was bought from our store. If you have a profile with us, we can look up receipts by your name.

Why Store Credit?

Credit card fees.
Every transaction costs us 3–4% in fees. If we refund your card, we pay those fees twice—and if you come back later to buy something new, we pay them a third time. On a $50 item, that’s $6 lost. For us, it adds up fast.

What About Defective Items?

If a product is genuinely defective—a popped hook, a broken wire, etc.—and it’s within a month of purchase, we’ll work with our vendors to replace it or issue an exchange. A defect is different than regular wear and tear, and a month is different than a year of heavy use.  Anything outside the 30 days - you will need to contact the manufacturer.  This is no different than the big box stores.  

A Final Thought:

We create policies like this to strike a balance between making you happy and keeping our business afloat. Small businesses don’t have the scale of big-box stores, which can afford to take losses and send returns overseas for scrapping.

Shopping small sometimes means owning the risks of trying something new. But it also means supporting a team that’s here to help you find things you’ll love and cherish.

Thank you for shopping with us—and for supporting My Filosophy!